A 'no' uttered from
the deepest conviction is better than a 'yes' merely uttered to please, or
worse, to avoid trouble." So said Mahatma Gandhi, and we all know how his
conviction played out on the world stage. But what is less well known is how
this same discipline played out privately with his own grandson, Arun Gandhi.
Arun grew up in
South Africa. When he was a young boy, he was beaten up twice: once for being
too white and once for being too black. Still angry, Arun was sent to spend
time with his grandfather. In an interview with Arun, he told me that his
grandfather was in demand from many important people, yet he still prioritized
his grandson, spending two hours a day for 18 months just listening to
Arun. It proved to be a turning point in Arun's life.
I had the
opportunity to apply Gandhi's example of prioritization to my own life, hours
before one of my daughters was born. I felt pressure to go to a client meeting
the next day. But on this occasion, I knew what to do. It was clearly a time to
be there for my wife and child. So, when asked to attend the meeting, I said
with all the conviction I could muster...
"Yes."
To my shame, while
my wife lay in the hospital with my hours-old baby, I went to the meeting.
Afterward, my colleague said, "The client will respect you for making the
decision to be here." But the look on the clients' faces mirrored how I
felt. What was I doing there?! I had not lived true to Gandhi's saying.
I had said "yes" to please.
As it turned out,
exactly nothing came of the client meeting. And even if the client had
respected my choice, and key business opportunities had resulted, I
would still have struck a fool's bargain. My wife supported me and trusted me
to make the right choice under the circumstances, and I had opted to deprioritize
her and my child.
Why did I do it? I
have two confessions:
First, I allowed
social awkwardness to trump making the right decision. I wasn't forced to attend the meeting. Instead, I was so anxious to
please that even awkward silent pauses on the phone were too much for me. In
order to stop the social pain, I said "yes" when I knew the answer
should be "no."
Second, I believed
that "I had to make this work." Logically, I knew I
had a choice, but emotionally, I felt that I had no choice. That one corrupted
assumption psychologically removed many of the actual choices available to me.
What can you do to
avoid the mistake of saying "yes" when you know the answer should be
"no"?
First, separate the
decision from the relationship. Sometimes these
seem so interconnected, we forget there are two different questions we need to
answer. By deliberately dividing these questions, we can make a more conscious
choice. Answer the question, "What is the right decision?" and then
"How can I communicate this as kindly as possible?"
Second, watch your
language. Every time we say, "I have to take this
call" or "I have to send this piece of work off" or
"I have to go to this client meeting," we are assuming that
previous commitments are nonnegotiable. Every time you use the phrase "I
have to" over the next week, stop and replace it with "I choose
to." It can feel a little odd at first — and in some cases it can even be
gut-wrenching (if we are choosing the wrong priority). But ultimately, using
this language reminds us that we are making choices, which enables us to make a
different choice.
Third, avoid working
for or with people who don't respect your priorities. It may sound simplistic, but this is a truly liberating rule! There are
people who share your values and as a result make it natural to live your
priorities. It may take a while to find an employment situation like this, but
you can set your course to that destination immediately.
Saying
"yes" when we should be saying "no" can seem like a small
thing in the moment. But over time, such compromises can create a life of
regrets. Indeed, an Australian nurse named Bronnie Ware, who cared for people
in the last 12 weeks of their lives, recorded the most often-discussed regrets.
At the top of the list: "I wish I'd had the courage to live a life true to
myself, not the life others expected of me." Next on the list: "I
wish I hadn't worked so hard" and "I wish I'd had the courage to
express my feelings."
We may not develop
Gandhian levels of courage immediately, but surely we can do better than having
to look back on our lives and regret that we lived by someone else's
priorities.
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